Shipping policy

Effective Date: 10/15/2025

1. Order Processing

Orders are typically processed within 2–5 business days. Processing times may vary during peak seasons, holidays, or based on product availability.

2. Shipping Times

Delivery times depend on product location and destination:

United States: 7–21 business days
International: 10–30 business days

Some items may ship separately to ensure faster delivery.

3. Tracking Information

Once your order ships, you’ll receive an email with tracking details. Please allow up to 5 business days for tracking to update after shipment.

4. Delays

We are not responsible for delays caused by:

Carrier or customs issues
Weather conditions
Inaccurate or incomplete shipping details provided by the customer

5. Lost or Damaged Packages

If your order arrives damaged or fails to arrive, contact help@poqtpwr.com within 7 days of the expected delivery date. Include your order number and any supporting details.

6. Incorrect Address Policy

Please ensure all shipping details are correct at checkout. Orders shipped to an incorrect address cannot be refunded or replaced.

7. Customs & Import Fees

International customers are responsible for any customs duties, import taxes, or fees applicable in their country.

8. Contact

📧 help@poqtpwr.com
📍 POQT PWR LLC
6105 E Sahara Ave, Las Vegas, NV 89142, USA